Shipping/ Product FAQs
Where do we get our shipping/ packaging supplies?
Shipping boxes, Kraft bags, shipping labels, twine, tape, and filling are from EcoEnclose; a company dedicated to providing business owners with a means to package and shipping responsibly. Our sugarcane product stickers are from PureLabels. All of what we use to package and ship our products in is made from 100% recycled materials, and may be composted. The burlap bags used to package our soaps come from Uline.
Our newest line of packaging is from NFC Bags; these bags are made from tree cellulose and are completely compostable when encountered with the right environment. The cellulose is derived from wood pulp that is sustainably harvested from Forest Stewardship Council managed forests. These compostable bags are also U.S. and European certified norms for 100% compostable packaging.
"The NatureFlex™ cellophane bags are made from 100% clear compostable cellulose found in wood fibers taken exclusively from sustained forests." - NFC Bags
Why do some out-of-brand products have plastic/ other packaging? Why sell them?
While we try and maintain consistency in all that we do, whether it's our product ingredients or packaging, it can be hard to find brands with the same environmental commitment. We are always on the look-out for like-minded small businesses and some of these businesses rely on what may be cost-efficient. Regardless, please maintain good recycling habits regardless of where you shop and we will continue to find the best products with the highest quality.
So are your products natural or organic?
All of our products are products from organic ingredients and thus we refer to them as "natural". The FDA does not regulate cosmetics, excluding colorants and fragrances, and so it is largely up to businesses what may be dictated as natural and safe. Envi does not use any colorants or lab-made fragrances in our In-Brand product lines (though some products we sell from other brands may include those ingredients) although of course there are exceptions, but we still include a list of our Ingredients, their Purpose, and their Source on our website for your pleasure.
Can I send in a request for a certain kind of product or scent?
Please do! Here at Envi, we want you to have the best experience as possible! If you have any ideas in what we can do to better be of service, whether it is in regards to our website, discounts, or products, send your suggestions our way! We strive to have made our friends happy and any input is much appreciated.
Where do your profits go?
Every year we donate 10% or more of our annual profits to a nonprofit of (y)our choice. Fore the year of 2019, we donated to WWF. Every year we donate to a different nonprofit. Feel free to message us with your favorite nonprofit, we may want to support them!
Where is my order? How do I track it?
*Due to Covid-19, shipping times may vary.*
Shipping - We make an effort to have all orders shipped within 24 hrs upon placement, at the latest, by the next business day. You should expect to see our products arrive at your door within 1-3 business days. Do mind that if an order is placed on Friday, Saturday, or Sunday, your order will not be shipped until Monday.
Tracking your shipment - After your order is paid and submitted for our review, you will receive a notification that your order is on its way, and another email detailing a link with the necessary information to track it. If you do not receive either email within 24 hours or are having trouble with the link, please do not hesitate to email us back.
Delivery - Most orders can be delivered within the Casper, Mills, and Evansville region the same day that the order is received; in some instances though it may be hard to deliver your order and so you can expect to have your order delivered the day after it is received by us between the hours of 5 a.m. to 8 a.m. We will always notify you of this as soon as we can.
Do you accept returns?
*Among our normal policy, we are not accepting returns whatsoever due to risks posed by Covid-19.*
We do not accept returns due to the amount of waste created by reverse shipping. This is one of the many ways Envi is incorporating sustainability.