Shipping/ Product FAQs
Where do we get our shipping/ packaging supplies?
Shipping boxes, kraft bags, shipping labels, twine, tape, and filling are from EcoEnclose; a company dedicated to providing business owners with a means to package and shipping responsibly. Our sugarcane product stickers are from PureLabels. All of what we use to package and ship our products in is made from 100% recycled materials, and may be composted. The burlap bags used to package our soaps come from Uline.
So are your products natural or organic?
All of our products are products from organic ingredients and thus we refer to them as "natural". The FDA does not regulate cosmetics, excluding colorants and fragrances, and so it is largely up to businesses what may be dictated as natural and safe. Envi does not use any colorants or lab-made fragrances in our In-Brand product lines (though some products we sell from other brands may include those ingredients), but we still include a list of our Ingredients, their Purpose, and their Source on our website for your pleasure.
Why is shipping so expensive?
We receive our shipping supplies from EcoEnclose, an amazing company that provides compostable/ recycled shipping products from tape to cardboard. At Envi we want every bit of our company to represent sustainability, and sometimes that means a little extra money is needed. But don't worry, we are always looking to provide you with discounts.
We also currently use USPS so that you get the cheapest rates.
Can I send in a request for a certain kind of product or scent?
Please do! Here at Envi, we want you to have the best experience as possible! If you have any ideas in what we can do to better be of service, whether it is in regards to our website, discounts, or products, send your suggestions our way! We strive to have made our friends happy and any input is much appreciated.
Where do your profits go?
We are currently donating 10% of annual profits to Eden Reforestation Project as well as WWF.
When will my order arrive?
*Due to Covid-19, shipping times may vary.*
We make an effort to have all orders shipped within 24 hrs upon placement, at the latest, by the next business day. You should expect to see our products arrive at your door within 1-3 business days but please allow for human error. We are all forgetful. Do mind that if an order is placed on Friday, Saturday, or Sunday, your order will not be shipped until Monday.
Do you accept returns?
We do not accept returns due to the amount of waste created by reverse shipping. This is one of the many ways Envi is incorporating sustainability.