Shipping/ Product FAQs
Where do we get our supplies?
All of our supplies are provided by Mountain Rose Herbs in an effort to support organic agriculture.
So are your products natural or organic?
All of our products are products from organic supplies and thus we refer to them as "natural". We are working on making our products certified vegan and organic so that you can rest assured of what they are made of.
Why is shipping so expensive?
We receive our shipping supplies from EcoEnclose, an amazing company that provides compostable/ recycled shipping products from tape to cardboard. At Envi we want every bit of our company to represent sustainable, and sometimes that means a little extra money is needed. But don't worry, we are always looking to provide you with discounts.
We also currently use USPS so that you get the cheapest rates.
Can I send in a request for a certain kind of product or scent?
Please do! Here at Envi, we want you to have the best experience as possible! If you have any ideas in what we can do to better be of service, whether it is in regards to our website, discounts, or products, send your suggestions our way! We strive to have made our friends happy and any input is much appreciated.
Where do your profits go?
We are currently donating to Eden Reforestation Project as well as WWF.
When will my order arrive?
We make an effort to have all orders shipped within 24 hrs upon placement, at the latest, by the next business day You should expect to see our products arrive at your door within 1-3 business days but please allow for human error. We are all forgetful. Do mind that if an order is placed on Friday, Saturday, or Sunday, your order will not be shipped until Monday.
Do you accept returns?
Unfortunately, we do not accept returns of personal care items (such as soap, lotion, lip balms, etc.) for health reasons. We are, however, willing to send you another product at a discounted price. All other products (candles and other items that do not keep constant contact with skin, such as bath salts) may be returned according to our Return Policy.